Processing Back Orders

When Orders or OCI’s are generated, any stock that is not immediately available is automatically placed on back order. Processing back orders ensures that all pending orders are fulfilled as soon as the inventory stock is available. This guide will show you how to process back orders in SapphireOne.

1. Navigate to Inventory > Sales > Process and select the Back Orders item.
2. On the Back Orders Posting screen, click the Load or Search button at the bottom of the screen.
   • The Load option loads all Orders in SapphireOne
   • The Search option allows the user to limit the number of orders on screen by filtering the orders using criteria as entered by the user
3. Select the orders that are on back order, paying attention to the % column to review the fulfillment status.
4. Click the OK button to fulfill or process the selected back orders.

For more details, visit the Inventory > Sales > Back Orders article.