Reverse a Posted Transaction (CR, CI, CJ, CC)

Reversing posted transactions is essential for ensuring the accuracy of your financial records. Here’s a step-by-step guide to help you reverse a posted Client Receipt (CR), Client Invoice (CI), or Client Credit (CC) and make the necessary adjustments to the General Ledger accounts.

1. Navigate to Accounts > Receivables > Inquiry and then select the Transactions item.
2. From the list of transactions, select and highlight the posted Client Receipt (CR), Client Invoice (CI), or Client Credit (CC).
3. Navigate to Tools > Process and select the Reverse Transaction option.
4. SapphireOne will automatically create a Client Journal (CJ). This journal will adjust the appropriate General Ledger accounts as needed, effectively canceling out the Client Receipt (CR), Client Invoice (CI), or Client Credit (CC) once the new Client Journal (CJ) has been posted.
5. Return to Accounts > Receivables > Inquiry > Transactions and verify that the new Client Journal (CJ) exists and has been created correctly.

For more detailed information, refer to the Accounts > Receivables > Transactions article.