Reverse a Posted Transaction (CR, CI, CJ, CC)

Reversing posted transactions is critical for maintaining accurate and up-to-date financial records for your organisation. This guide will walk you through the steps necessary to reverse a posted Client Receipt (CR), Client Invoice (CI), or Client Credit (CC) and ensure that the appropriate adjustments are made to the General Ledger accounts.

1. Navigate to Accounts > Receivables > Transactions.
2. From the list of transactions, select/highlight the posted Client Receipt (CR), Client Invoice (CI) or Client Credit (CC).
3. Navigate to Tools > Process and select the Reverse Transaction option.
4. SapphireOne will automatically create a Client Journal (CJ). This journal will have the appropriate General Ledger accounts adjusted as required, effectively cancelling out the Client Receipt (CR) Invoice (CI) or Credit (CC), once the new Client Journal (CJ) has been posted.
5. Return to Accounts > Receivables > Transactions and check that the new Client Journal (CJ) exists and has been created correctly.

For more detailed information, refer to the Accounts > Receivables > Transactions article.