Stage One of the SapphireOne support process requires clients who need technical support to email the support team with a detailed description of their issue. If a more immediate or interactive response is necessary due to urgency or complexity, clients are encouraged to arrange a support session using the link provided above.

To book support through the online portal, or access the Sapphire AI Assistant, you need your support code, which consists of your client code plus a five-digit PIN. Find your client code on SapphireOne invoices, and locate your PIN on the SapphireOne toolbar. For example, it might look like “SAPONE12345”.

For advice on the further stages of the SapphireOne support process, please consult the article: Maximise Efficiency with SapphireOne’s Professional Support Process.